FAQ List

FAQ - MSEB

For new connection ( 1 )

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Question : Can I be a consumer of the Maharashtra Electricity Distribution Company Ltd. (MSEDCL) ? How? What do I need to do to get a new electricity connection?
Answer : 1. Applicatn must be legal owner/ occupier of the land/place/building.
2. Apply for the Household/Commercial use of electricity with Section office & industrial use with the Sub-division/Division, in A1 form along with necessary No Objection certificates
3. Amount of fees which include service connection fees, service line fees and security deposit, will be communicated after the load survey is carried out
4. Consumer needs to produce test report of wiring work done by a licensed electricity contractor after he pays the above fees.
5.New service connection will be given in the order of received applications.

Documents required for new electric connection ( 1 )

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Question : Which papers are necessary for the household/commercial electricity connection?

Answer : a) Address Proof of premises ownership (any one of the following) :
1. Ration Card
2. Corporation Property/ Local Authority Tax Bill / Receipt.
3. Approved plan by competent authority.
4. Voter ID Card.
5. UID Card / Adhar Card.
6. Driving License.
7. Purchase / Sale Agreement of plot.
8. NOC of the quirir with Leave & License/Lease/Rent Agreement.
Consumer can produce rent receipt for the last 3 months (if applicant is not owner of the premises)
9. Development Agreement with the Land owner/ Occupier / Govt. organisation
10. Property Card or 7/12 extract.
11. Society registration certificate
If none of the above documents are available, an affidavit on Rs.200/- stamp paper should be submitted, as per the prescribed format.
b. Identity Proof (Any one of the following):
1. Voter’s Identification Card
2. Collector / Govt. authorized photo ID
3. UID Card/ Aadhar Card
4. Passport.
5. PAN Card.
6. Driving License
7. Photo Pass (issued by recognized Govt. Department
8. Sr. Citizens Identity Card issued by Govt
9. Purchase/Sale agreement
c. Other documents required (If applicable) for relevant category:
1. SC / ST Caste certificate
2. BPL certificate(Below Poverty Line)
3. License from the concerned Govt. Department as per the activity Applicable for the commercial connection

List of documents for commercial electric connection ( 1 )

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Question : Which are papers required for the industrial electricity connection?
Answer : a. Address Proof of premises ownership (any one of the following) :
1. Owners NOC (if applicant is tenant)/three month house rent receipt
2. Corporation Property/ Local Authority Tax Bill / Receipt
3. Purchase/Sale Agreement
4. Development Agreement with the Land owner/Occupier/Govt. organisation
5. Property Card or 7/12 extract
b. Other documents required
1. N.O.C. from the Maharashtra Pollution Control Board (If applicable)
2. Authority letter to sign on the documents/papers (in case of Company or Partnership).
3. Certificate of Incorporation from Registrar of Company.
4. List of Directors/Partners along with their contact address, tel no, email & mobile numbers.
If none of above documents are available, an affidavit on Rs. 200/- stamp paper be submitted in the prescribed form.
c. Following documents should be produced before the release of electrical connection:
1) For L.T. consumers:
Installation Test Report (D-1 form)
Capacitor Test Certificate
2) For H.T. Consumers :
List of machinery with HP / KW
Kilo Volt Amperes MD calculation chart
Installation Test Report (D-1 form)
Permission from the Electrical Inspector
Manufacturer’s Test Certificate

Application for new electric connection ( 1 )

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Question : Where should I apply for new electricity connection?
Answer : The duly filled in ‘A1’application form for the new connection, along with the all required documents (photocopy) is received at :
Consumer Facilitation Centre (CFC) of MAHADISCOM or
Concerned Section officers for residential /commercial connection
Concerned sub-division officers for all LT applications.
Concerned Division Offices for all LT applications
Concerned Circle Offices for all HT applications

Checking of current statusof application for new connection ( 1 )

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Question : Where can I confirm the status of the application for the new electricity connection?
Answer : The status of your new connection application can be checked at :
Consumer Facilitation Centre (CFC) of MSEDCL or
Corresponding Section office for Residential/Commercial applications, sub- division office for all LT applications.
Respective Division Office for all LT applications
Circle Office for all HT applications

Charges payable for new connection ( 1 )

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Question : What different charges I need to pay for getting the new connection?
Answer : Applicant needs to pay charges approved by MERC from time to time under following heads like:
a.New connection,
b.Service connection Charges
c.Application registration & processing fee, security Deposit
d.Testing Charges (if applicable)

Billing procedure ( 1 )

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Question : What is the procedure of billing?
Answer : After installation, the billing section is supplied with data containing meter details, initial mater reading.
As per the predetermined cyclic order the first bill is issued.
The bills are issued monthly, bi-monthly & quartely for domestic, industrial, Agriultre consumers
The payment of bills is to be made as per the last due date shown on the bill.

Complaint registration ( 1 )

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Question : Where and how can I make complaint?
Answer : a. You can approach MSEDCL ‘call center and dial the toll free no. 1800-1003- 435. You can also dial 1800-2333-435 and lodge a complaint.
b. Grievance Day is celebrated at Zonal offices of MSEDCL at Bhosari and Pimpri, in the PCMC area, on first Tuesdayof each month, between 11.00 & 13.00. You can lodge complaint at this places.
c. In case of failure of supply, the consumer has to contact the nearest fuse-off call center either on Telephone or in person to lodge a complaint or he has to call the call center in that area.
d. The consumer has to lodge a complaint by giving details like Name, Location, Consumer No., and Pole No. for easy access to MSEDCL employees.
e. MSEDCL is not charging any extra charges for attending fuse-off call complaints.
f. If, there is some anomaly in the energy bill like wrong reading, arrears amount shown though the bill is paid, etc. the consumer may contact, the nearest MSEDCL office & bring the anomaly to notice of concerned for rectification. In Urban areas, Division office is dealing with the billing complaints and in rural areas the Distribution Center or billing units of Subdivision office are handling the billing problems.

Online bill payment facility ( 2 )

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Question : Is it possible to pay bill online?
Answer : On line bill payment facility is available on web site www.mahadiscom.in

Question : Can I make online payment after due date?
Answer : No. This is not possible.

Paid bill details ( 1 )

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Question : Can I see details of bill already paid?
Answer : You can verify details of last 10 months payment by logging in MSEDCL'S website www.mahadiscom.in . The details are available on 4 digit BU(billing unit),insert consumer number (12 digit)and ‘view and pay bill online’.